The Guesthouse Practice

Weekly discoveries from our pillars • Updated every Monday

This Week at a Glance
Marta • Hospitality
9.2/10
Guest Satisfaction
⚙️ 4 protocols tested
Doug • PropCo
120 days
Avg Days to Operational
⚙️ 8 properties evaluated
Quinten • Culinary
8.9/10
Meal Satisfaction
⚙️ 3 recipes documented
Tim • Talent
87%
Team Performance Index
⚙️ 6 development conversations
Colette • Operations
8.5 hrs
Team Time Saved Weekly
⚙️ 2 processes streamlined
Meagan • Membership
12 new
Memberships This Month
⚙️ 18 discovery calls
Recent Entries
Person Week of Output Signal Input Signal Leading Toward Coordination Needed
M
Marta
Oct 14, 2025 9.2/10 satisfaction 4 protocols tested Scalable empathetic hospitality Need: Quinten mtg on breakfast timing
D
Doug
Oct 14, 2025 120 days to operational 8 properties evaluated Building repeatable systems Need: Colette for permit tracking system
Q
Quinten
Oct 14, 2025 8.9/10 meal satisfaction 3 recipes documented Building F&B excellence Need: Team input on dietary preferences
T
Tim
Oct 14, 2025 87% team performance 6 development conversations Developing talent systems Need: All leads for Q4 planning session
C
Colette
Oct 14, 2025 8.5 hrs saved weekly 2 processes streamlined Building OpCo/PropCo systems Timeline: New system launch by Nov 1
M
Meagan
Oct 14, 2025 12 new memberships 18 discovery calls Growing membership base Need: Doug for corporate tier pricing
Example: Complete Weekly Entry
M
Marta Gawlowicz • Hospitality
Week of Oct 14, 2025
ONE VICTORY (Empathy)

What worked: All four guest groups this week gave us 9+ ratings. The consistency felt like a breakthrough after months of building our approach.

What made it work: We focused on one thoughtful gesture per day instead of overwhelming guests with ten things. When we tried to anticipate everything, guests felt it was "too much." One daily gesture felt genuinely caring.

How to strengthen: I'm documenting the "one gesture philosophy" in our Hospitality Playbook so the next house captain can use it from day one.

TWO SIGNALS (Grace)

Output Signal: Guest satisfaction 9.2/10 (up from 8.9 last week)

Input Signal: 4 hospitality protocols tested and refined (arrival sequence, daily gesture timing, departure ritual, guest communication cadence)

ONE COURAGEOUS ACTION (Courage)

Where I'm leading us: Toward empathetic hospitality that scales to 10+ properties without losing its soul.

My courageous action: Documenting our practices in real-time with our first guests—even though we're still figuring things out. It's vulnerable to codify something imperfect, but it's the only way we'll scale what works. If I wait until it's perfect, we'll never capture what makes it special.

CROSS-FUNCTIONAL COORDINATION

Meeting needed: 30 minutes with Quinten to align on breakfast service timing and kitchen readiness for weekend guests

Timeline: Need decision by Friday, October 18 to update weekend protocols

Team input needed: All house captains to review the "one gesture" philosophy document and provide feedback before we standardize it

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